Privacy Policy

At CatalogMetrix ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at catalogmetrix.com and our CatalogMetrix application (collectively, the "Service").

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

Account Information: Name, email address, password, company name, and billing information when you create an account or subscribe to a plan.
Product Data: Product catalogs, descriptions, images, and other content you upload or create using the Service.
Communications: Information you provide when you contact us for support, submit feedback, or participate in surveys.
Payment Information: Credit card details and billing addresses processed securely through our third-party payment processor.

Information Collected Automatically

When you access the Service, we automatically collect:

Usage Data: Pages visited, features used, actions taken, timestamps, and session duration.
Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
Log Data: IP address, access times, referring URLs, and error logs.
Cookies and Tracking: Information collected through cookies, pixels, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve the Service
To process transactions and manage your subscription
To personalize your experience and deliver relevant content
To send important notices, updates, and promotional communications
To respond to your inquiries and provide customer support
To analyze usage patterns and optimize Service performance
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you use the Service, and improve performance.

We use the following types of cookies:

Essential Cookies: Required for the Service to function properly, including authentication and security cookies.
Analytics Cookies: Help us understand how users interact with the Service so we can improve features and performance.
Preference Cookies: Remember your settings and preferences for a more personalized experience.
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain data for legal, accounting, or compliance purposes.

Product data and catalog content you create will be permanently deleted within 30 days of account deletion. We recommend exporting your data before closing your account.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating the Service, including:

Payment Processors: To securely process subscription payments (e.g., Stripe).
Cloud Infrastructure: To host and deliver the Service (e.g., AWS, MinIO).
AI Providers: To power AI features (e.g., OpenAI). Product data sent to AI providers is used solely for processing your requests and is not used to train third-party models.
Analytics: To understand usage patterns and improve the Service (e.g., Google Analytics).
Email Services: To send transactional and marketing emails.

We require all third-party providers to maintain appropriate security measures and only process your data in accordance with our instructions.

6. Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
Secure password hashing using bcrypt
Regular security audits and vulnerability assessments
Access controls and role-based permissions for internal systems
Automated backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Objection: Object to the processing of your information for certain purposes.
Restriction: Request that we limit the processing of your information.
Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@catalogmetrix.com. We will respond to your request within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We may also send you an email notification for significant changes.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@catalogmetrix.com
Address: CatalogMetrix, 123 Commerce Street, Suite 400, San Francisco, CA 94105
Phone: +1 (555) 123-4567